Documentation that matches real work

Clear SOPs, system guides, and compliance docs for small teams.

Tandem Memo helps businesses turn scattered know-how into clear, usable documentation. We write for the people doing the work, not just the people assigning it.

Who it helps

Small businesses, facilities teams, maintenance operations, support teams, and reentry programs.

What it solves

Knowledge loss, messy SOPs, owner-dependent systems, weak onboarding, and outdated compliance records.

How it works

You share the process, files, or pain point. Tandem Memo reviews the gap, scopes the work, and delivers usable docs.

Overview

What Tandem Memo does

Plain-language offer

Tandem Memo creates finished documentation for teams that know their process works but do not have time to write it down clearly. That includes SOPs, work instructions, system records, process maps, call scripts, and compliance binders.

Why clients hire this out

Most internal documentation projects stall. The right person is busy, the old notes are incomplete, or the document was written by someone who never did the job. Tandem Memo closes that gap and gets the work finished.

For the readers…

Each deliverable explains the job clearly, step by step, with enough detail to use it with confidence.

For the skimmers…

Headings, short sections, and plain wording make the main point easy to find fast.

For owners…

Documentation becomes easier to train from, easier to update, and less dependent on one person.

Services

Core service lines

Operations documentation

Work order procedures, inventory workflows, checklists, and everyday SOPs for facilities and maintenance teams.

System documentation

Clear records for Excel-based systems, business workflows, formula logic, user steps, and handoff guides.

Support documentation

Call scripts, escalation paths, onboarding guides, and cleaned-up SOPs for customer support teams.

Compliance documentation

SDS and Hazcom binders, employee reference sheets, and update procedures that keep records organized and usable.

Good fit signs

The person who knew the process left.
Your team has docs, but nobody follows them.
A system works, but only one person really understands it.
You started documenting the work and never finished.

Process

How the work gets done

Free review

Send one document, workflow, or rough process summary. Tandem Memo reviews what is missing, unclear, or at risk.

Scope and quote

You get a flat-rate proposal with deliverables, timeline, and revision terms before work starts.

Build the documentation

The material is organized, written, and formatted so the final result reflects how the work actually happens.

Deliver and refine

You receive finished files plus one revision round to tighten language, steps, or structure where needed.

Simple rule

The goal is not to create a thick manual nobody reads. The goal is to create accurate documentation people can use on a real workday.

Pricing

Clear packages and flat rates

Operations Baseline

$600 to $900

7 to 10 days

Work order SOP, parts inventory procedure, and one added operations procedure.

System Record

$700 to $1,100

8 to 12 days

System documentation plus a user guide for owner-dependent Excel or workflow systems.

Support Stack

$750 to $1,100

7 to 12 days

Cleanup of 3 to 5 SOPs, one call script rewrite, and one escalation flow document.

Compliance Kit

$500 to $750

5 to 7 days

SDS or Hazcom binder, employee reference sheet, and a maintenance procedure.

The Audit

$350 flat

4 to 5 days

Review up to 8 existing documents and receive written findings with clear next steps.

The Build

$800 to $2,000

Scoped by project

Design, build, and document a custom Excel-based workflow or operating tool.

Pricing note

Final cost depends on scope, number of source files, and how much discovery is needed. Every project is quoted before work begins. There is no hourly meter running in the background.

About

Documentation built by someone who has done the work

Jon Mickelson — Founder

Technical writer and systems documentation specialist with hands-on experience building and documenting operational systems from the ground up.

Background spans facilities operations, CMMS software (work orders, parts inventory, labor tracking), OSHA/SDS compliance documentation, and Excel-based business systems — including invoice generation, transaction tracking, and database conversion work.

Four-plus years inside a national retail call center — not managing the floor, but taking calls and using the scripts and procedures written by people who never had.

What that means for you

Most documentation fails not because the writing is bad, but because the writer never did the job. Procedures written from the outside don’t capture what actually happens when a work order comes in at 6am with two people out sick.

Every document produced here reflects the real process — including the shortcuts workers rely on, the edge cases that never appear in the official version, and the things that only become clear after doing the job yourself.

Operations depth

Physical plant and facilities work, CMMS platforms, OSHA/SDS compliance programs across multiple maintenance disciplines. Documentation that holds up when an inspector asks to see it.

Systems depth

Excel systems development including invoice generation, inventory tracking, and a full database rebuild from Access to Excel under operational constraints. Documentation that works for whoever inherits the system.

Support depth

Over four years in a national retail call center following scripts and SOPs written by people who had never taken a call. Documentation written from the inside out, not the top down.

Meaning over money Useful work comes first.

Purpose over popularity The work should solve a real need.

Alignment over approval Clear standards lead the process.

Growth over comfort Better systems create better work.

Contact

Start with one process or one document

Free review offer

If you have one document nobody trusts, one process that lives in someone’s head, or one workflow that only works when the owner is in the room, start there.

Email for a Free Review

Direct contact

Email: jonmickelson@tandemmemo.com
Phone: (715) 770-9955
Web: www.tandemmemo.com
Location: Chippewa Falls, Wisconsin